Prepared Hero
Prepared Hero Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Prepared Hero has a 1.8 star rating from 13 reviews with about 50% saying they would likely recommend; overall consumer sentiment is mostly dissatisfied, citing high price, reliability and turnaround time issues, frequent requests for refund, and recurring billing concerns.
Key Takeaways for Future Customers
- Check terms for hidden subscription and auto-ship before purchase and review Prepared Hero reviews for billing patterns.
- Expect possible delays and verify order contents on delivery to avoid return hassles.
Negative Feedback / Risk Areas
- Multiple Prepared Hero customer complaints about unexpected subscription charges and difficulty obtaining a refund.
- Poor customer service responsiveness and issues with missing or incorrect items and returns.
Positive Feedback
Some customers praise product quality and report at least occasional prompt responses resolving issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Prepared Hero has a 1.8 star rating from 13 reviews with about 50% saying they would likely recommend; overall consumer sentiment is mostly dissatisfied, citing high price, reliability and turnaround time issues, frequent requests for refund, and recurring billing concerns.
Key Takeaways for Future Customers
- Check terms for hidden subscription and auto-ship before purchase and review Prepared Hero reviews for billing patterns.
- Expect possible delays and verify order contents on delivery to avoid return hassles.
Negative Feedback / Risk Areas
- Multiple Prepared Hero customer complaints about unexpected subscription charges and difficulty obtaining a refund.
- Poor customer service responsiveness and issues with missing or incorrect items and returns.
Positive Feedback
Some customers praise product quality and report at least occasional prompt responses resolving issues.
Media from reviews
Hummelstown, Pennsylvania
Disputing a charge
Got a charge for some training, that I NEVER signed up for. When I tried to resolve it over 'chat' you wanted to charge me $5 to resolve. THAT is ridiculous!
Preferred solution: Full refund
User's recommendation: Be leary of random charges you didnt purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mansfield, Texas
Cancel my subscription
- - Charged $32.30 monthly for 3 months; not a one-time purchase.
- - Says subscription is hidden in small print.
- - Wants full refund; threatens BBB and disputes.
You’re still charging me for a subscription you need to stop that I canceled the damn thing stop charging my card understand do you!!!??
Im 67 and disabled and didnt understand the charges until now that my husband is back home! YOU PUT THAT CRAP IN SUCH SMALL PRINT TO SCAM PEOPLE OUT OF MONEY!! I want alls the subscription money back or Im turning you in to the Better Business Bureau, giving you a bad review and turning you into whatever I can to get my money back! I didnt see no subscription anywhere but at the very bottom of where you push to buy what blanket you want and I had to read way down just to see that!
If you dont refund all my money, Im disputing everything that was charged with the credit card company, including the fire blankets and Im not sending them back you come and get them! Thank you so much for helping me with this. My phone number is 817-300-****.
Please call me if I dont hear from you in 24 hours on deny every charge youve made on my credit card. have a nice day.
User's recommendation: Make sure you look at the small print cause they will scam you into a subscription!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mansfield, Texas
Charged me a hidden subscription!
- - Bought fire blankets; subscription hidden at checkout.
- - Cannot stop charges; seeking $129.26 refund for four months at $32.39; pay for blankets only.
I cancel subscription you’re still charging my *** card stop!
I bought that a prepared hero fire blankets for my home! What I didnt know is in the small print not where you buy the stuff.
Its way down below after youve already paid for it. I didnt see it and tried to get it stopped and still cant Im not paying the subscription and if they dont take off subscription. Im denied charges for subscription and the blankets.
Ill pay for the blankets but not the subscription! I need money refunded for the subscription for four months of $32.39 for a total of $129.26
Preferred solution: Full refund
User's recommendation: Make sure you look for subscription and cancel. Same day!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Robinson, Illinois
Missing item
I ordered 4 privacy pens and there were only 3 in the package. I hope you can send the additional pen soon. Thanks!
Preferred solution: Deliver product or service ordered
Orland, Maine
Package returned to you.
Package returned to you, you're closed, no help. Not much else to say.
I'm a person of few words. Christmas may be late.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Return merchandise
- - I received items that are not what I needed.
- - I want to return them and need customer service assistance, Gerri Quku.
After receiving the items, I realized they were not what I really needed. I want to return them.
I will need customer service assistance for this.
I would appreciate your assistance in getting these items returned to you.
Thank you, Gerri Quku
User's recommendation: Can’t recommend yet because I haven’t gotten the customer service yet.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty Hero Privacy Pen
- - Indicator stays on after 1-2 hours and never shows full.
- - The screen remains dark after hours of charging.
- - Battery isn't holding a charge.
I purchased the Hero Privacy Pen a week ago. I began to charge it, but the charging indicator light continues to light even after 1-2 hours of charging.
It doesn't reach the fully charged indicator light. After charging it for several hours, the screen remains dark. I connected the charging port again, and the charging indicator begins to charge with the same results.
I suspect that the built-in battery is not holding the charge. Can you help?
Preferred solution: Replacement please. If you replace the one I have with a working Pen, fine. Otherwise I'll be satisfied with a refund.
Haven’t received all of order
I ordered 3 Fire Blankets, but only received 2 for I think was order +. PH291********.
I called that in and was promised another, but never received it??? Please call me at 314-591-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver charged- ordered 1 item, but your system charged me for 3 items
- - Ordered 1 device on 7/5/25 but was charged for 3.
- - I only want to order and pay for 1 device.
- - The ordering system doesn't allow corrections.
Very good! When I couldn’t get any results from my phone call (on a Sunday), I emailed my concern on Sunday evening.
I had my answer when I woke up on Monday after sending an email the night before.
My account was credited immediately and I definitely appreciate the quick response with absolutely no hassle. Thanks so much!
I ordered 1 of the choking devices on 7/5/25, but somehow I am being charged for 3 devices on my credit card. I ONLY want to order and pay for 1 device. Be careful when ordering because their ordering system doesnt allow you to make corrections.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent a extra order that I did want
- - Received a double order of underwear I didn't order.
- - Need help returning the extra items I didn't order.
I received two orders on order one only the other wrong size I’d like to just return everything and get a refund. I’ve said this many times to your people and I need to know what’s going on and how we’re going to resolve this thank you.
I got a double order that I don't believe I ordered. I don't need that many pairs of underwear, so I'm trying to figure out how to send them back.
Any help from you guys would be appreciated. Thank you, and then I'll leave a better review.
- Love the prody
Preferred solution: The price of one order will keep the other order
Return Inquiry
After trying several times, and putting in the repeat information, I was finally connected and then disconnected promptly. After calling back, the call was never connected..
Spring Lake, North Carolina
Sent a extra order that I did want
- - Two orders are too small and need to be returned.
- - They want a refund and need return instructions.
I will send two orders I want ordered one and they are all too small. I like to return them and get a refund, but I dont know how to do it so if you could give me some information on how to send it back, I would really appreciate it thank you
Error on my last order placed
- - An agent would assist and call back, with a $1 charge.
- - I never received the return call.
- - The order should go to Bayonne, NJ, not Daytona Beach, FL.
I was told that an agent would come on the line to help me. Then told that agent would call me back and charged me $1.00 for the service.
I never received the return call.
When I called the number given, I got a message that Prepared Hero Customer Service was closed. I need the order I placed to go to my daughter in Bayonne, New Jersey , not my address that the order defaulted to in Daytona Beach, Florida
User's recommendation: Please check that Everything is correct before you hit send. It’s very difficult to reach someone to correct your order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer8 fire blankets
- - Ordered 8 fire blankets on 01/05/2025.
- - Received 4; a rep said the remaining 4 would be sent.
- - As of 02/04/2025 the remaining 4 have not arrived.
I ordered 8 fire blankets on 01/05/2025. Only received 4 .ph291********.
Spoke to a rep. he said the additional 4 would be sent It is now 02/04/2025.
Still no 4 blankets. If this order can not be filled please refund the my money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefected Pen
Please contact me at
Datara Westfield
678 394 ****
I have a defect in the Pen I purchased.
The Pen will not receive any charge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been trying to get my money back and return your products but you guys keep holding me off or talking crazy stuff trying not to let me get my money back. When you said 90 day guarantee money ba
Because Im not joining to pay 30$ monthly . I just want to return your products and get my money back.
Robin Young is my name . All I have been trying to do is return your product and get my money back because I am not satisfied at all. These items do not work for me. They dont make sense to me.
I just wanted to return them.
I have been trying for two months to return them. But you keep putting me off, holding me off instead of paying me back my money and getting your product back.
User's recommendation: You lie about 90day money I would advise they don’t purchase your products
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If the small print and charges require assistance from your husband, maybe let him do all the ordering. Also, no need to include age or disability status.
Irrelevant. I’m curious what the second picture has to do with a fire blanket order and subscription.
"SMALL PRINT" Translation: I was too stupid to read/understand the terms of service before accepting them and now want to blame "small print." You thought that it meant something to join a VIP deal and didn't cancel in 30 days like you agreed to when YOU accepted the terms of service.